Our payment policy,
1: Payment will be taken upfront in full at the time of order, and the customer can cancel the order anytime before the order as been dispatched.
2: payment can only be made via Credit or Debit card using our payment provider (Paypal) over our website;
3: No cash, Cheque or Bank Transfers will be accepted
Return and Refund Policy
1: Customer can return items within 14 (Calendar) days from the time of receiving the delivery.
2: We only accept return on items over the sale price of £43.00 (excluding the delivery cost)
3: The product must be in original packaging and unopened
4: Items with a sale price of £42 or less can not be returned.
5: Only the purchaser can return and get a refund for an item only they have purchased.
6: Money will be refunded three working days after we have received the product back from you. We need to review the product before we can refund you the money.
7: We do not accept any return and refund on items purchased during the months of November, December and January.
8: You need to arrange and pay for the return delivery of the item to us.
9: If you wish to return a product, (that is not faulty) delivery charge will not be refunded.
Return of Faulty items policy
(This policy is for items that are: faulty, not as described or doesn’t do what it’s supposed to.)
1: You can return a faulty item within 14 (Calendar) days from the time of receiving the delivery.
2: Product must be damaged or faulty at the time of delivery.
3: any damaged done by the purchaser after receiving the delivery is not covered.
4: Any attempt by the purchaser to fix the faulty item will void this return policy and item will not be accepted.
5: Can exchange or get a full refund on the faulty item.
6: We will arrange the collection of the faulty item free of charge, (however, if you arrange the delivery to us, we will not be able to refund the delivery cost)
7: Money will be refunded three working days after we have received the product back from you. We need to review the product before we can refund you the money.
How to return item
1: To return your item(s), please contact our customer support team. You can email or phone us, which can be found at the top of every page. Our dedicated support team will be able to help you and answer any of your queries.
1: items, in general, will be dispatched within 1-2 working day using standard delivery
2: item with a longer dispatch lead time will be stated on the product page